| Domain FAQs
|
- How do I change
my DNS details with Register.com
- What are your
DNS Name Server details?
- Where can I
order NEW domains?
- Where can I
manage my domains ordered through Andross
- How do I change
my DNS details with Network Solutions
|
| Email FAQs
|
- How do I setup
Outlook Express to send and receive email?
- How do I create
a
|
| FTP FAQs |
- What is the
easiest way to upload my site via FTP?
- Where can I
download other FTP programs?
|
| Microsoft Frontpage 2000®
|
- How do I upload
my Frontpage website?
- Do I publish
to my IP addres or my website name?
- Can I use Frontpage
and an FTP program?
|
| CGI FAQs |
- What
is the path to Perl?
- What
is the path to sendmail?
- Does
the server support server side includes (SSIs)
- What
is a 400 Internal Server Error and how do I fix it?
- Where
can I get more Perl or CGI scripts?
- What
does CHMOD mean?
|
| Billing, Refunds,
& Guarantee Policies |
- Which
portions of my hosting costs are refundable?
- Are domains
refundable?
- How do I qualify for the 30 Day Guarantee
|
| Answers |
Domain FAQs
- How do I change my DNS details with
Register.com
when you originally got your domain name from register.com
(your registrar) you would have recieved a username and
password from the registrar to make any changes to the DNS
details for the domain name. If your aren't sure what details
you need to change, here is what you need to do.
Go to their home page register.com, choose
MANAGE MY ACCOUNT
Enter your username, password and domain name.
If you don't have the details use the link, further down
the page. It looks like this.
Forgot your password or user name?
Want to change your password?
Once you have logged in click on your domain name which
should be listed on the left hand side, then click the Modify
DNS link on the main screen. You need to enter the following
details:
Primary Name Server Hostname
ns1.
mvpalaa01.com
Primary Name Server IP address
147.202.32.131
Secondary Name Server Hostname
ns2.
mvpalaa01.com
Secondary Name Server IP Address
147.202.32.132
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- What are your DNS Name Server details?
Primary Name Server Hostname
ns1.mvpalaa01.com
Primary Name Server IP address
147.202.32.131
Secondary Name Server Hostname
ns2.mvpalaa01.com
Secondary Name Server
IP Address
147.202.32.132
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- Where can I order NEW domains?
Domain Registration
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- Where can I manage my domains ordered
through Andross?
You can manage the domains that you have purchased through
Andross.com here:
Manage Domains
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- How do I change my DNS details with
Network Solutions
If you have a domain name that was registered through Network
Solutions (Sometimes called Internic). You need
to follow this procedure to effect changes.
1) Go here:
http://www.networksolutions.com/en_US/makechanges/
2) Insert your domain name where it says:
Enter the domain name to manage, then click Go!
3) Then under "Self-select what you want to
do (recommended)" select from the drop down menu:
transfer my domain name to another ISP.
The click GO!
4) On the next screen enter the email address
that is used for the Admmin contact when the domain name
was originally registered.
Then enter the domain name then click go:
5) On the next page under the heading:
"Name Server Information"
Enter the following information:
Primary Server Hostname:
ns1.mvpalaa01.com
Primary Server Netaddress:
147.202.32.131
Secondary Server Hostname:
ns2.mvpalaa01.com
Secondary Server Netaddress:
147.202.32.132
6) Once you have done that click on the button,
Submit this form for processing.
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Email FAQs
- How do I setup Outlook Express to
send and receive email?
How do I set up mail in Outlook Express to work with my
new Mewebhost server?
1.Open "Tools", then "Accounts" then
go to the "Mail" Tab
2.Now click "Add" You will see three options
to choose from, pick "Mail"
3.For "Your Name" type in whatever name you want,
then hit "Next"
4.For "E-mail Address" type you@YOURDOMAIN.com
then hit "Next"
5.For both Incoming and Outgoing mail type mail.YOURDOMAIN.com
then hit "Next"
6.For "POP Account Name" type your username,
and for "Password" type YOURPASSWORD, then
hit "Next"
7.For "Mail Internet Account Name" type yourdomainname.com,
then hit "Next"
8.Choose "I will establish my network connection manually"
and hit "Next"
9.Now click "Finish"
10.You should be back in the main "Internet Accounts"
window. To send mail using the new account, you will need
to make it the default account. To do this, just highlight
the yourdomain.com account by clicking on it once, then
click "Set as Default" and Close.
Please note: "yourdomain" is your actual domain.
"Username" is your POP account username, "yourpassword"
is the password for your POP account.
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- How do I create a
1) From your User Management Screen (default screen upon
opening your control panel), click on the pink EMAIL ICON
next to a User Name. (next screen will appear) 2) In the
Forward Email field enter the email address to which you
want all of your email to be forwarded/dumped to. 3) In
the Email Address field enter "@www.yourdomain.com". (Example:
if your domain name is mewebhost.com then you would enter
"@www.yourdomain.com" -- without the quotation marks.) 4)
Click on the SAVE THIS button. You are done! Now all of
your email now matter whom it is addressed to will be sent
to the specified email address. Note that any users will
continue to receive email, however any email addressed to
a non-defined email address at your domain will be "dumped"
to the email address you specified in step 3.
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FTP FAQs
- What is the easiest way to upload
my site via FTP?
The easiest way to upload your pages via FTP, is
to simply use your browser.
If you are using Internet Explorer 5 or later you
can use it as an FTP program.
You need to enter the URL of your domain name
in the browsers address window
in the following form:
ftp://ftp.yourdomain.com
where yourdomain is YOUR actual domain name.
You will then be prompted to enter your username and
password, as originally
sent to you in your "welcome letter".
You will then be logged into your root web directory,
where you can either drag
and drop your web pages, or cut and paste
them into the browser window.
Your default or home page, should be named index.html
or index.htmll
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- Where can I download other FTP programs?
FTP Explorer is an easy to use and setup FTP client.
FTP Explorer.
There are many other FTP programs available on the
web and you may use any of your choosing. If you'd like
to see what else is out there, here is a list of download
sites for you to browse:
- Nonags - Windows® freeware
and shareware
- Tucows - Windows® freeware
and shareware
- Winfiles - Windows® 95, 98,
NT software
- MacDirectory - Macintosh software only
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Microsoft Frontpage 2000®
- How do I upload my Frontpage website?
If you are publishing a web to the Web server you must have
Microsoft FrontPage Server Extensions installed on it. If
your account does not contact support. Publish a web
using HTTP
Publish the files in the current web when you are ready
to present your web for public viewing, or when you want
to update the files in your web. You can publish using
HTTP (HyperText Transfer Protocol) if the the FrontPage
Server Extensions are installed on the Web server to which
you are publishing.
Before you publish your web, you can specify which
pages you want to publish. Then, when you publish your
web, you have the following options:
- Publish only the files that have changed. FrontPage
compares the files on your local web to the files on
the Web server, and only those files that are newer
than those on the Web server are published. However,
files that have been marked Don't Publish will
not be published.
- Publish all files, except those that have been marked
Don't Publish. The files from the local web
will overwrite all files on the destination Web server,
even if the files on the Web server are newer.
- On the File menu, click Publish
Web.
- Click Options to expand the list
of options.
- Specify whether you want to publish only pages that
have changed, or all pages.
- In the Specify the location to publish your
web to box, type the location of a Web server,
click the arrow to select a location to which you have
published before, or click Browse to
find the publishing location.
- Click Publish.
FrontPage publishes your web. If you want to verify
that your web was successfully published, click the
hyperlink that is displayed after the web has been
published — your Web browser will open to the site
you just published.
If you cancel publishing in the middle of the operation,
files that have already been published remain on the
destination Web server.
Tip To publish only pages that have
changed to the same location you previously published
to, click Publish
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- Do I publish to my IP addres or my
website name?
For best results with Frontpage 98/2000 use your website
name when publishing. For example: "myname.com" would be
CORRECT while the IP address 123.456.789.012 would be INCORRECT.
Publish directly to your DOMAIN name -- not your IP address.
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- Can I use Frontpage and an FTP program?
It is not recommended that you use Frontpage AND an FTP
program. You can destroy the Frontpage extensions if you
use Frontpage and FTP at the same time.
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CGI FAQs
- What is the path to
Perl?
The path to Perl tells your script where to find the Perl
processing program on your server. This line should read:
#!/usr/bin/perl
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- What is the path to sendmail?
Sendmail is the program that allows a script to send e-mail.
This line should read:
/usr/sbin/sendmail
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- Does the server support server side
includes (SSIs)
Yes. All pages that utilize SSI must be named with the extension
".shtml."
In order to use SSI's use the format "include file" or "include
virtual" as the tag command.
Example:
<!--#include virtual="/cgi-bin/filename.cgi"-->
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- What is a 400 Internal Server Error
and how do I fix it?
This is a common error found in a Web browser when you are
attempting to run a Perl or CGI script that has problems.
The three most common reasons for this error are the following:
- Your script permissions are set wrong. Try setting
them to 777 temporarily while troubleshooting the error.
- Your script was uploaded in binary file format instead
of ASCII. You must upload Perl and CGI scripts in ASCII
format only.
- Your path to Perl line is wrong. The very first line
in your Perl program must be "#!/usr/bin/perl". You
cannot have any spaces between your characters, and
you cannot have any hard returns or text lines before
this line.
If none
of these three reasons correct your errors, then you may
want to take a look at your Error Log files. If the script
is coded to print the errors it encounters, these will be
displayed in your Error Log file of your server.
If all else fails, you can usually find the script
errors by logging in to your server via Telnet and running
the script from the command line. Once you are logged
into the server, you must change directories until you
are in the one in which your script resides. At that point,
type the following at the command line:
Note:
There should be one space after the word "perl". "filename.cgi"
should be the actual filename of the script you are having
problems with. "-w" is a warning switch, this will prompt
Perl to give you any errors it sees in the script and it
will give the line number that the error is on or near.
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- Where can I get more Perl or CGI
scripts?
- The CGI Resource Index
- Script Search
- Matt's Script Archive
- Perl Archive
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- What does CHMOD mean?
When adding new files such as CGI, Perl, etc. it is necessary
to set specific permissions for the script to work.
The UNIX directory and file structure has a system of permissions.
You have permission to read a file, you have permission
to write to a file, and finally, you have permission
to execute a file. However, you are not always
you. Unix splits identities into three categories.
The first is you, the owner of the file. The second
is the group you belong to. And third, others
is the world, basically anyone who comes to your website.
To change permissions you must issue a "change mode
command", or more commonly referred to as the UNIX command
"chmod". The documentation for your file or script
will usually come with the proper permissions you need
to set for your program to work. To set permissions, there
are basically 2 methods UNIX recognizes.
With FTP (and Telnet) your file properties are shown as
-rwxr-xr-x.
The first space designates if this is a directory by the
letter "d".
The next three characters designate the permissions for
the "owner", r = read, w = write, and x = execute if the
permission is set to "on" and "-" is the permission is
set to off.
Permissions for the "group" and "world" (other) are designated
by characters 5-7 and 8-10 respectively.
The second method we are calling the alpha method because
permissions are set, by way of a telnet session, using
alpha characters. You simply specify with the group or
groups whose settings you want to change ("u" represents
"user" or you, "g" represents "group", "o" represents
other or world and "a" represents "all") and all the settings
you want to change ("r" for read access, "w" for write
access, and "x" for execute access). To set your file
world-writable, you would type "chmod o+w ".
To set it executable to everyone, you would use "chmod
a+x <filename>". The plus sign indicates you're
adding permissions. You can use a minus sign to remove
permissions.
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Billing, Refunds, & Guarantee Policies
- Which portions of my hosting costs
are refundable?
The hosting fee itself is refundable. Any setup fees, as
well as additional services such as search engine promotion
and webdesign are non-refundable.
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to top]
- Are domains refundable?
No. Domains are not refundable.
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to top]
- How do I qualify for the 30 Day Guarantee
Be default, all clients receive a full thirty (30) day money-back
guarantee. In order to qualify for the full 30 day guarantee,
clients must sign and return their hosting contracts to us within 30 days of purchase.
Failure to provide us with your hosting contact results
in forfiture
of the 30 Day guarantee and any further hosting privileges.
However all websites will remain online indefinitely or
until further notice.
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